Categories: BusinessPublished On: 27.01.2021321 words2.2 min read
Guidance

Maritime passenger rights: implementation requirements

Documents on meeting the maritime passenger rights regulation, including staff training, disability needs, compensation and scope.

Published 5 October 2012
Last updated 26 January 2021 — see all updates
From:
Department for Transport and Maritime and Coastguard Agency

Documents

Maritime passenger rights: industry toolkit

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Your rights when you travel by sea (easy-read)

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Overview (guidance note 0)

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Training requirements (guidance note 1)

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Guidance for carriers, tour operators and travel agents on the carriage of disabled passengers and others with reduced mobility (guidance note 2)

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The relationship between the passenger care and compensation regimes in Maritime passenger rights under Regulation (EU) 1177/2010 and in other legislation (guidance note 3)

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Guidance for the carriage of recognised assistance dogs (for example, guide or hearing dogs) when travelling by ship (guidance note 4)

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Guidance for disabled passengers and passengers with reduced mobility when travelling by ship (guidance note 5)

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Obligations of carriers and terminal operators in the event of interrupted travel (guidance note 6)

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Passengers’ – key facts (guidance note 7)

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Scope and applicability of the regulation (guidance note 8)

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Details

These 9 guidance documents provide general information on those provisions within European Union Regulation 1177/2010 (incorporated into domestic UK law by section 3 of the European Union (Withdrawal) Act 2018), concerning the rights of passengers when travelling by sea and inland waterway. The guidance specifically relates to the rights of the passenger with regard to the obligations of:

  • carriers (cruise and ferry operators)
  • port terminal operators
  • travel agents

Audio version

The running time is 12 minutes and 17 seconds.
Maritime passenger rights audio version

British sign language version

Maritime passenger rights British sign language version.
We welcome feedback from interested parties on these documents with comments sent to:

Gary James
Guidance on EU Regulation 1177/2010
Department for Transport – Zone 2/29
Great Minster House
33 Horseferry Road
London
SW1P 4DR

Email: [email protected]